> ## Documentation Index
> Fetch the complete documentation index at: https://nango.dev/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# AutoTask

## Overview

> [card] [Pre-built tooling](#pre-built-tooling)

> [card] [Pre-built integrations](#pre-built-integrations)

> [card] [Access requirements](#access-requirements)

> [card] [Setup guide](#setup-guide)

> [card] [Useful links](#useful-links)

> [card] [API gotchas](#api-gotchas)

## Pre-built tooling

> [accordion] ✅ Authorization
>
> | Tools | Status |
> | - | - |
> | Pre-built authorization (API Key) | ✅ |
> | Pre-built authorization UI | ✅ |
> | Custom authorization UI | ✅ |
> | End-user authorization guide | ✅ |
> | Expired credentials detection | ✅ |

> [accordion] ✅ Read & write data
>
> | Tools | Status |
> | - | - |
> | Pre-built integrations | 🚫 (time to contribute: \<48h) |
> | API unification | ✅ |
> | 2-way sync | ✅ |
> | Webhooks from Nango on data modifications | ✅ |
> | Real-time webhooks from 3rd-party API | ✅ |
> | Proxy requests | ✅ |

> [accordion] ✅ Observability & data quality
>
> | Tools | Status |
> | - | - |
> | HTTP request logging | ✅ |
> | End-to-end type safety | ✅ |
> | Data runtime validation | ✅ |
> | OpenTelemetry export | ✅ |
> | Slack alerts on errors | ✅ |
> | Integration status API | ✅ |

> [accordion] ✅ Customization
>
> | Tools | Status |
> | - | - |
> | Create or customize use-cases | ✅ |
> | Pre-configured pagination | 🚫 (time to contribute: \<48h) |
> | Pre-configured rate-limit handling | 🚫 (time to contribute: \<48h) |
> | Per-customer configurations | ✅ |

*No pre-built syncs or tools available yet.*

> [!TIP]
>
> Not seeing the integration you need? [Build your own](https://nango.dev/docs/guides/functions/functions-guide.md) independently.

## Access requirements

| Pre-Requisites | Status | Comment |
| - | - | - |
| Paid dev account | ✅ | AutoTask API requires a paid account |
| Paid test account | ✅ | Same as dev account |
| Partnership | ❌ | Not required |
| App review | ❌ | Not required |
| Security audit | ❌ | Not required |

## Setup guide

To connect to AutoTask, you'll need:

1. **API Integration Code**: A 27-character tracking identifier for your API-only user
2. **API Username**: The email address of your API-only user account
3. **API Secret**: The secret for your API-only user account
4. **API Zone**: Your AutoTask instance subdomain (e.g., webservices3, webservices1)

### Steps:

1. Log into your AutoTask instance as an administrator
2. Create an API-only user account with appropriate permissions
3. Generate an API Integration Code for tracking
4. Note your API zone subdomain from your AutoTask URL

## 📚 AutoTask Integration Guides

* [How to setup webhooks with Autotask on Nango](https://nango.dev/docs/api-integrations/autotask/webhooks)
  Set up Autotask webhooks to receive real-time ticket updates using HMAC-SHA1 signed payloads

> [!TIP]
>
> Need help getting started? Get help in the [community](https://nango.dev/slack).

> [!NOTE]
>
> Contribute improvements to the setup guide by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)

## Useful links

* [AutoTask REST API Documentation](https://ww1.autotask.net/help/developerhelp/content/apis/rest/REST_API_Home.htm)
* [API Authentication Guide](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/Intro_REST_API.htm)
* [Zone Information](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Swagger_UI.htm)

> [!NOTE]
>
> Contribute useful links by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)

## Connection configuration in Nango

* AutoTask requires a zone-specific subdomain for API access
* The API Integration Code is used for tracking and must be included in headers
* Authentication uses API\_KEY auth with username/password credentials

## API gotchas

* AutoTask requires the API Integration Code to be passed in the `APIIntegrationCode` header for all requests
* The API zone (subdomain) varies by account and must be determined for each customer
* API [rate limits](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Thresholds_Limits.htm) apply and vary by account type

> [!NOTE]
>
> Contribute API gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)

## Going further

> [card] [Connect to AutoTask](https://nango.dev/docs/integrations/all/autotask/connect)
>
> Guide to connect to AutoTask using Nango Connect.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.