Incident.io

Overview

Pre-built tooling

Pre-built integrations

Access requirements

Setup guide

Useful links

API gotchas

Pre-built tooling

✅ Authorization

Tools	Status
Pre-built authorization (API Key)	✅
Pre-built authorization UI	✅
Custom authorization UI	✅
End-user authorization guide	✅
Expired credentials detection	✅

✅ Read & write data

Tools	Status
Pre-built integrations	✅
API unification	✅
2-way sync	✅
Webhooks from Nango on data modifications	✅
Real-time webhooks from 3rd-party API	🚫 (time to contribute: <48h)
Proxy requests	✅

✅ Observability & data quality

Tools	Status
HTTP request logging	✅
End-to-end type safety	✅
Data runtime validation	✅
OpenTelemetry export	✅
Slack alerts on errors	✅
Integration status API	✅

✅ Customization

Tools	Status
Create or customize use-cases	✅
Pre-configured pagination	🚫 (time to contribute: <48h)
Pre-configured rate-limit handling	🚫 (time to contribute: <48h)
Per-customer configurations	✅

Others

Function name	Description	Type
add-alert-tags	Add alert tags in incident.io.	Tool
connect-follow-up-external-issue	Connect a follow-up to an external issue in incident.io.	Tool
create-action	Create action in incident.io.	Tool
create-follow-up	Create follow up in incident.io.	Tool
create-incident-alert	Create incident alert in incident.io.	Tool
create-incident-timeline-item	Create incident timeline item in incident.io.	Tool
create-incident-update	Create incident update in incident.io.	Tool
create-incident	Create incident in incident.io.	Tool
delete-action	Delete action in incident.io.	Tool
delete-follow-up	Delete follow up in incident.io.	Tool
get-action	Get action in incident.io.	Tool
get-alert	Get alert in incident.io.	Tool
get-catalog-entry	Get catalog entry in incident.io.	Tool
get-catalog-type	Get catalog type in incident.io.	Tool
get-follow-up	Get follow up in incident.io.	Tool
get-incident-role	Get incident role in incident.io.	Tool
get-incident-status	Get incident status in incident.io.	Tool
get-incident-timestamp	Get incident timestamp in incident.io.	Tool
get-incident-type	Get incident type in incident.io.	Tool
get-incident	Get incident in incident.io.	Tool
get-postmortem-document-content	Get postmortem document content in incident.io.	Tool
get-postmortem-document	Get postmortem document in incident.io.	Tool
get-schedule-override	Get schedule override in incident.io.	Tool
get-schedule-replica	Get schedule replica in incident.io.	Tool
get-schedule-sync-rule	Get schedule sync rule in incident.io.	Tool
get-schedule	Get schedule in incident.io.	Tool
get-severity	Get severity in incident.io.	Tool
get-team	Get team in incident.io.	Tool
get-user-paging-provider	Get a user paging provider in incident.io.	Tool
get-user	Get user in incident.io.	Tool
list-actions	List actions in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-alert-tags	List alert tags in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-alerts	List alerts in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-catalog-entries	List catalog entries in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-catalog-resources	List catalog resources in incident.io.	Tool
list-catalog-types	List catalog types in incident.io.	Tool
list-follow-ups	List follow ups in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-incident-alerts	List incident alerts in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-incident-participant-workloads	List incident participant workloads in incident.io.	Tool
list-incident-participants	List incident participants in incident.io.	Tool
list-incident-roles	List incident roles in incident.io.	Tool
list-incident-statuses	List incident statuses in incident.io.	Tool
list-incident-timeline-items	List incident timeline items in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-incident-timestamps	List incident timestamps in incident.io.	Tool
list-incident-types	List incident types in incident.io.	Tool
list-incident-updates	List incident updates in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-incidents	List incidents in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-postmortem-documents	List postmortem documents in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-schedule-entries	List schedule entries in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-schedule-overrides	List schedule overrides in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-schedule-replicas	List schedule replicas in incident.io.	Tool
list-schedule-sync-rules	List schedule sync rules in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-schedules	List schedules in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-severities	List severities in incident.io.	Tool
list-teams	List teams in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
list-user-notification-methods	List user notification methods in incident.io.	Tool
list-user-notification-rules	List user notification rules in incident.io.	Tool
list-users	List users in incident.io. Returns one page; pass next_cursor as after to continue.	Tool
remove-alert-tags	Remove alert tags in incident.io.	Tool
resolve-alert	Resolve alert in incident.io.	Tool
set-alert-tags	Set alert tags in incident.io.	Tool
transition-incident-alert	Transition incident alert in incident.io.	Tool
update-action	Update action in incident.io.	Tool
update-follow-up	Update follow up in incident.io.	Tool
update-incident-timeline-item	Update incident timeline item in incident.io.	Tool
update-incident	Update incident in incident.io.	Tool

Access requirements

Pre-Requisites	Status	Comment
Paid dev account	✅	Teams tier plan required
Paid test account	❌	Not required
Partnership	❌	Not required
App review	❌	Not required
Security audit	❌	Not required

Setup guide

To get started with the Incident.io integration:

1. Sign up for a Teams tier plan or higher at Incident.io
2. Generate an API key in your Incident.io settings
3. Use the API key to authenticate with Nango

For detailed connection instructions, see our connection guide.

Need help getting started? Get help in the community.

Contribute improvements to the setup guide by editing this page

Useful links

• Generate an Incident.io API Key
• Incident.io Authentication
• Web API docs (their REST API)

Contribute useful links by editing this page

API gotchas

• API keys must be passed in the Authorization header as Bearer <api_key>
• API keys can have different scopes - make sure to grant the required permissions when creating the key

Contribute API gotchas by editing this page

Going further

Connect to Incident.io with an API Key

Guide to connect to Incident.io using Connect UI